Shoplogix Machine Truth Blog

Plant Manager Settles Score between Operations and Maintenance

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Heard from a buddy last week who works at an automotive supplier with whom I have worked closely. They've finally put an end to the age old epic battle between the operations staff and maintenance staff.

Whenever management tried to minimize downtime losses from machine breakdowns they brick-walled.  They did not know where their best opportunities for downtime improvement could be found - maintenance requests, maintenance response, actual maintenance time or operator response time?

Of course asking either group led to finger pointing and situation-exacerbation.

Then they implemented maintenance barcode scanning on their Shoplogix system to track various losses during a machine breakdown... response times were down drastically by the NEXT DAY! (Interesting, the effect of a little accountability). With nobody hiding behind the data (or lack thereof), the operators and maintenance staff now get along better, and management know where to dedicate their improvement efforts. Huzzah!

Looking forward to a wedding at Jay Peak this weekend.. Also have some unfinished business with a glade-trail by the name of Timbuktu..

Sadly, not all epic battles are resolved by barcode scanners...